Outsourced Call Center and Help Desk
Call us for Everything Under One Roof
Outsourcing Solutions Made Easy. We have everything you need to provide global customer service.
Welcome to Our Agency!
About Our Creative Agency!
Our flexible and easy-to-use solutions allow you to have an advantage over your competitors. We help you grow your business faster through great creative services. Our experts offer personalized solutions adapted to your needs.
Our team has developed and implemented innovative strategies for companies like yours; these strategies are not only diverse but successfully proven.
In our continued pursuit for excellence, we regularly fine-tune our methods to ensure that your business achieves optimal results.
Using modern technologies and systems (backed by our knowledgeable support team), we make certain that your business receives the best in desired continuity and heightened security.
Helps to Reduce and control operational costs.
Across the company
Call Center with Dedicated Staff provide you with The Best Customer Support
Our mission is to grow by doing a great job, with people able to work effectively to provide exceptional services to all our customers. We provide efficient, high-quality, and competitively priced services and support to businesses, large or small, across a range of industry sectors.
Seasoned offshoring professionals at all levels.
Culturally diverse and highly adaptable.
Process and results driven.
Leaders in their fields.
Our Services
Our Core Services
Customized solutions are available for any business. That way, you get the attention that you deserve and the resources you need. It's a leading call centre outsourcing provider with proven capacity overrun and contingency plans for our clients to provide live chat support, e-commerce support, e-mail support, inbound & outbound call centre support and back-office support.
eCommerce Support
We provide e-commerce support services to assist you in navigating saturated e-commerce selling platforms.
Email Support
Email support services provide fast solutions with a standard process and quick responses to all kinds of technical problems.
Outbound Calling Service
We expand your sales team by increasing revenue opportunities through sales and clean-up of quality data.
Inbound Calling Services
We will be speaking directly to your customers on a daily basis through the inbound call centre services.
Live Chat Support
Our Live Chat can help you resolve any issues once you have a question from a client; we answer it in a few seconds.
Back Office Support
Concentrate on the main functions of the company and let us take care of routine administrative tasks.
Important questions
Frequently Asked Questions
To summarize some of the points we have made above and to answer a few more questions you may have about outsourcing for your business processes, we have included this FAQ.
- What are the objectives of these services?
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In addition to prioritizing cost reduction, companies that outsource their business processes to the BPOs also focus on few points. Improving process efficiency that results in a faster turnaround time and increased productivity. Emphasizing on the improvement of their core competencies such as more research and development of new products and services etc. Strengthening and consolidation of their global presence and acquisition of new business territories and countries. Improved quality of work that can ensure less error and an increased inaccuracy.
- What are the best features and services we deliver?
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Our companies are experienced in different fields and perform at the highest level. We also adopt best practices and use the latest technology. It naturally results in greater efficiency and productivity by concentrating on the basic functions of the business, reducing costs.
- Will I compromise on quality if I outsource?
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You will have complete quality control, but only if you choose your outsourcing partner judiciously. Choose the one who is an expert when it comes to recruiting, hiring and training outsourcing staff. The greater the experiment, the better.
- How may we take part in and purchase this service?
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Customized software and/or applications concern the creation of programs to meet a client's specific needs or requirements. The main tool used by organizations to manage data and resources. If you have just begun to dive into the business world, investing in these tools can be profitable for you in the long term. Call it a need if you will, for many industries and companies. if not, are at that level of dependency where software and application are necessary to perform a range of functions.
Just text us for your query and find the best solution for your business. - What type of services do you offer?
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We offer a wide variety of services; please check our services page for the full list. Just contact us if you have any questions.
Our Creative Team
Our Awesome Team
Charles John Ignacio
Manager
Pristine Grace Nava
Manager
Jiroes Gonzaga
Fulfillment Manager
Jesthela Lopez
Recruitment Manager
Stephen Jambonganan
Fraud and Sales ManagerOur Clients
Aidion started as a small company. We started looking for employees through online platforms to handle customer support for our hearing device however it was a failure. The response time and the quality of service did not meet our expectations. Also, our fulfillment process was all over the place until OrcaBPO reached out to us and proposed to cover everything for our company. OrcaBPO is very dedicated to execute our company's goals and deliver results.
Aidion has never been better - positive customer reviews to shipping our customer's orders in 2 days! It is absolutely a perfect investment!
Aidion
To have Orca BPO handle our company's customer service is one of the best decisions we've ever made. They offer world-class and efficient service and they do not disappoint. Our business has greatly improved and more sales came in that we are expanding our operations. I highly recommend them, you won’t regret it.
Healthwatch
The team of OrcaBPO are very trustworthy people. It was never a mistake to entrust my business with them. Kudos!
CleanxV
Great people to work with!
Emmox
Excellent people, excellent results!
Airoxe
Our sales significantly increased by 36% in just 1 month!
Mossy.co
Logistics is very important to improve product and customer satisfaction. This team is very up to date in sending us feedback thus addressed real-time.
PinRelief
One problem we have with ProntoFocus is that our products, most of them, arrive at our customer's doorsteps broken! It was a problem that needed a solution as it was the primary cause of our company’s losses. We then decided to sign up to OrcaBPO and they did a deep dive on the situation and handled it effortlessly! Their fulfillment team is exceptional!
Prontofocus
Having a good night's sleep is a predicament for most of us. That is why we established our company to improve the lives of many. We started out as a small, anonymous company, but with the help of Orca BPO, we are now making a name in the industry. Not only did our product get known to many but it is now a brand most of us can't stop talking about. Thank you, Orca BPO for a job well-done!
Snorelink
Great team! I never thought working remotely with a diverse team globally would be made possible. OrcaBPO has covered my business’ customer service, sales, shipping and delivery, and generating reports that are so easy to understand. Would definitely recommend OrcaBPO.
TryStips
Our clients expressed their positive feedback on how very helpful customer service is.
Washli
Never thought call centers would take care of chargebacks. Our chargeback rate has lowered from 5% to 1%. Excellent job, OrcaBPO!
WifiPeak
Product Portfolio
