Last Updated: 12 Jul, 2021.
Welcome to (OrcaBPO)! Please read these Terms of Use and our Privacy Policy (collectively the “Terms”) carefully, as you agree that you consent to these Terms by your use of this website or OrcaBPO’s services, as described further below.
Introduction
Our policy is to respect and protect the privacy of everyone who visits (https://orcabpo.com). OrcaBPO is committed to protecting your privacy. This privacy policy applies to those who visit OrcaBPO and sub-domains of this domain (“Site” or collectively “Sites”), as well as users of OrcaBPO products and services (“Service” or collectively “Services”) which is owned and operated by OrcaBPO", “We”, “Us” or “Our”). This Privacy Policy outlines how OrcaBPO collects, uses and shares your personal information with us. It also describes the options available to you with respect to the use, access, updating and correction of your personal information. The use of information collected through our products and services will be restricted to the supply of products and services for which our customer has contracted with OrcaBPO.
Children Under the Age of 13
Our Services are not targeted at children under the age of 13.Nobody under the age of 13 can provide information about the Services. We do not knowingly collect personal information from children less than 13 years old. If you are under the age of 13, do not subscribe to the Services, make purchases through the Services, use the interactive or public feedback features of these Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we find out that we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will remove that information. If you think that we may have information on a child under 13, please contact us at support@orcabpo.com.
Information We Collect About You and How We Collect
We gather various types of information from and about users of our Services, including information:
• Where you may be personally identified, such as name, email address, work phone number and/or mobile phone number and credit card information. (for payments only) (collectively “personal information”);
• This refers to you, but does not identify you individually, as geo-location information; and/or.
• Regarding your Internet connection, the equipment you use to access our Services, and usage details.
• We collect this information:
• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
Information You Provide to Us: The information we collect on or through our Services may include:
• Information that you provide by filling in forms on our Services. This includes information provided at the time of subscribing to our service, content you provide to execute and track the engagements with your prospective customers, or requesting further services. We may also ask you for information when you report a problem with our Services.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Details of transactions you carry out through our Services and of the fulfillment of your orders for our services. You may be required to provide financial information before placing an order through our Services.
• Your search queries on the Services.
You may also provide content and other information to be published, displayed, or transmitted to others within your organization (hereinafter, “posted”) on the Services (collectively, “Customer Content”). Your Customer Content is posted on and transmitted to others at your own risk. Although we use industry standard physical, technical, and administrative security measures and safeguards to limit access to your Customer Content to others within your organization, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services with whom you may choose to share your Customer Content. Therefore, we cannot and do not guarantee that you’re Customer Content will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
• Details of your visits to our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on the Services.
• Information about your computer and internet connection, including your IP address, operating system and browser type.
We do not track your online activities over time. Currently, our Services do not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads.
The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:
• Estimate our user size and usage patterns.
• Store information about your preferences, allowing us to customize our Services according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Services.
The technologies we use for this automatic data collection may include:
• Google Analytics: We use Google Analytics provided by Google, Inc. (“Google”), and Intercom Communication and Analytics (“Intercom Analytics”) provided by Intercom, Inc. (“Intercom”), each web analytics services to collect certain information relating to your use of the Site. Google Analytics and Intercom Analytics use “cookies,” which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at google.com/policies/privacy/partners/).
• Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.
• Web Beacons: Pages of our Services and e-mails you may send to customers or prospective customers may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the OrcaBPO, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
How We Use Your Information
We use the information we gather about you or that you provide to us, including personal information:
• To introduce you to our Services and the content.
• Provide you with any information, products or services you require from us.
• To give you newsletters and other promotional information on OrcaBPO and our products and services.
• To accomplish any other object for which you provide it.
• To provide feedback on your subscription, including expiration and renewal notices.
• To fulfill our obligations and assert our rights arising from any contract between you and us, including billing and collection.
• To inform you of changes to our Services or to any products or services we offer or provide.
• However, we may tell you when you provide the information.
• For further use with your consent.
We may also use your information to contact you by e-mail with respect to our own goods and services that may be of interest to you. If you do not want us to use your information like that, please click on the opt-out link.
Disclosure of Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
• Tracking and advertisement technologies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Promotional offers for the business: If we have sent you a promotional e-mail, you may send click on the unsubscribe link in the email to be omitted from future e-mail distributions. This opt out does not apply to information provided to the OrcaBPO as a result of a product purchase, warranty registration, product service experience or other transactions.
• Targeted Advertising: OrcaBPO does not engage in any targeted advertising, i.e. advertising based on your online activities over time and across third party Services.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Services and visiting your account profile page accessible under “settings” and “account” links.
You can review and change your personal information by contacting us at OrcaBPO to request that we correct or delete any personal information that you have provided to us.
Your California Privacy Rights
California Civil Code Section refers to users of this website who are residents of California to ask for certain information regarding the disclosure of personal information to others for direct marketing purposes. To make such request please contact us at support@orcabpo.com.
EU–U.S. Privacy Shield and Swiss–U.S. Privacy Shield
OrcaBPO is in line with the EU-US Privacy Shield Framework and the US-Swiss Privacy Shield (Privacy Shield) framework. Department of Commerce on the Collection, Use and Retention of Personal Information Transferred from the European Union (EU), UK, and Switzerland to the United States in reliance on Privacy Shield. OrcaBPO has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. In case of conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall prevail. For more information about the Privacy Shield program and to consult our certification, please visit https://www.privacyshield.gov.
OrcaBPO is responsible for processing the personal data it receives under the Privacy Shield and then transfers it to a third party acting as an agent on its behalf. OrcaBPO complies with the Privacy Shield principles for any further transfer of personal data from the EU, the UK and Switzerland, including the onward transfer liability provisions.
With respect to personal information received or transferred in accordance with the Privacy Shield Framework, OrcaBPO is subject to the regulatory powers of the United States Federal Trade Commission. In some situations OrcaBPO may be held accountable. OrcaBPO may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
You may direct any inquiries or complaints related to our Privacy Shield compliance to support@orcabpo.com. If you have a privacy or data usage issue that we have not satisfactorily resolved, you can contact your country's data protection authority, which you may find listed here. OrcaBPO commits to cooperate with the panel established by the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.
Under certain conditions, described in more detail on the Privacy Shield website, you may be permitted to resort to binding arbitration where other disputes are resolved.
Data Security
We have implemented measures designed to protect your personal information against accidental loss and unauthorized access, use, tampering and disclosure.
The security of your personal information also depends on you. When we gave you (or when you selected) a password to access certain parts of our Services, you are responsible for the confidentiality of that password. Please do not share your password with anyone.
Unfortunately, data transmission via the Internet is not entirely secure. Although we do everything we can to protect your privacy, we cannot guarantee the safety of your personal information transferred to our Services. Any transmission of personal data takes place on your own risk. We are not responsible for the circumvention of the confidentiality parameters or security measures contained in the Services.
EEA Resident Rights
If you are resident in the European Economic Area (EEA), you have the following privacy rights:
If you would like to access, correct, update or delete your personal information, you may do so at any time. Additionally, you may object to the processing of your personal information, request that we restrict the processing of your personal information, or request a portability of your personal information. To take any of these actions, contact us at support@orcabpo.com.
You are entitled to refuse marketing communications sent to you at any time. You may exercise this right by clicking on the "unsubscribe" or "unsubscribe" link in the marketing emails that we send you. If you need assistance, you may contact us at support@orcapo.com.
As well, if we have collected and treated your personal information with your consent, you may withdraw your consent at any time. The withdrawal of your consent will not affect the legality of any processing we have carried out before your withdrawal, or the processing of your personal information conducted in reliance on lawful processing grounds other than consent. To withdraw consent, contact us at support@orcabpo.com.
You have the right to make a complaint to a data protection authority regarding the collection and use of your personal information. If you'd like further information, please contact your local data protection authority.
We answer all requests we receive from people who wish to exercise their data protection rights in accordance with the applicable data protection laws. Regardless of the above, we reserve the right to retain in our archives any information we deem necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Choices Regarding Your Personal Information
We will send you notifications and if, and as far as possible, you have opted for promotional communications, other messages with the help of contact information (e.g., your email address, your phone number) you provided us with the information you asked OrcaBPO. You can refuse to continue receiving optional messages by following the instructions included in each message, which can be transmitted by e-mail, SMS or other channel.
We will send you service announcements whenever we deem it necessary (e.g., outages, product changes, or network issues). You can decline to continue receiving service-related messages by following the instructions included in each message, which can be transmitted through email, SMS message, or another channel.
Changes to Our Privacy Policy
Our policy is to post any amendments to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Services. If we make significant changes to the way we treat our users' personal information, we will notify you via a notice on the Services homepage. The date of the last review of the Privacy Policy is indicated at the top of the page. You are responsible for making sure that we have an active and up-to-date email address for you, and to periodically visit our Services and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at support@orcabpo.com.